FAQs

Everything You Need to Know

What are the payment options?

We accept Credit Card & PayPal at checkout. You don't need to have a PayPal account to pay with a credit card. If paying by electronic check in PayPal, there is a 3 day processing time for the payment before we can ship.

What countries do you ship to?

We now ship to USA, Canada, UK, Ireland, Latin America, Asia, Australia, New Zealand and all EU Countries except Germany(due to Verpackungsgesetz "Packaging Act"). All shipments outside of the USA will include all customs and duties at the time of purchase and is clearly shown at the checkout.

Do you charge Sales Tax in the USA?

We currently only charge State and Local Sales Tax in the United States in the following states: GA, MA, ME, RI and SC. This is based on the Shipping Address you enter at checkout.

What is your shipping method?

We offer Domestic and international shipping via U.S.P.S. (United States Postal Service), UPS and DHL International. Choose the best shipping for your order. Please be advised that all quoted shipping times are not guaranteed.

For International Shipping, the buyer is responsible for any import duties/taxes imposed by your country and will be charged at time of purchase.

We now ship to USA, Canada, UK, Ireland, Latin America, Asia, Australia, New Zealand and all EU Countries except Germany(due to Verpackungsgesetz "Packaging Act"). T

What is your return policy?

All sales are final. Returns will only be made for defective units and at the sole discretion of High Output, Inc. An RMA will need to be issued prior to any return/exchange. A restocking fee might be charged for any return

Do you take school or government purchase orders?

We do for quantity purchases. Please contact us for more information.

Do you have a student/education discount?

We offer a special $50.00usd discount for qualified students and educators. Please email us a copy of your valid student/teacher/staff ID card to receive a discount code to apply at checkout. The discount can only be applied prior to checkout.

What are the system requirements for cmd_key?

For cmd_key for EOS:

version 1: Any MAC, PC or EOS Family Console running ETCnomad software version 2.3-2.8.x.

version 2: Any MAC, PC or EOS Family Console running ETCnomad software version 2.9.x.

version 3: Any MAC, PC or EOS Family Console running ETCnomad software version 3.x.x.

--Update your cmd_key here

For cmd_key HOG:

Any PC running HOG4 version 3.13.x or later (sorry, HOG PC does not work on MAC's)

For cmd_key for QLab

Any MAC running QLab version 4 or later

Does cmd_key work with non-QWERTY keyboard layouts?

cmd_key is programmed to work seamlessly on English based QWERTY keyboard layouts. Most keys will work on AZERTY and non-English computers, however to operate fully, the computer must be set to use English and QWERTY. We unfortunately do not officially support other languages or layouts.

When I plug it into my MAC, it asks me to identify what kind of keyboard it is. What do I do?

Just close the window on the screen and ignore it. MAC OS will then identify it as a standard QWERTY US keyboard and you will be set to go.

What is the warranty?

Your cmd_key comes with a 2 year limited warranty against manufacturer defects.

My cmd_key doesn't seem to control EOS.

Double check that the USB cable is fully inserted into the bottom the cmd_key and also your computer/usb hub. You can also try an different USB A to USB B cable to see if that resolves the issue.

My cmd_key HOG doesn't seem to control HOG/HOG PC.